An administrative professional specializes in performing administrative support and clerical tasks in a company or office, ensuring accuracy and smooth workflow. Their responsibilities typically revolve around managing schedules, arranging appointments and meetings, producing progress reports and presentations, delegating tasks, and attending meetings on behalf of executives or staff. There are also instances when an administrative assistant must answer calls and correspondence, respond to inquiries and concerns, welcome guests, relay messages, and provide staff with any support tasks or documents.
We calculated that 76 % of Administrative Professionals are proficient in Customer Service, PowerPoint, and Data Entry. They’re also known for soft skills (aka power skills) such as Interpersonal skills, Organizational skills, and Writing skills.
MCCA can help. Learn more at mbcustomercontact.org/administrative-professionals or contact us at mbcustomercontact.org/contact.