MCCA Industry Round Table
December 12, 2024
9:00 am to 1:00 pm
100 Innovation Drive, Winnipeg, MB
MPR 1 and 2
MCCA members come together each year to engage in insightful discussions regarding a wide range of topics and trends that significantly influence the MB customer contact industry. This event serves as a platform for members, and stakeholders to share their knowledge, experiences, and expertise, fostering a collaborative environment aimed at advancing the sector as a whole.
Through these discussions, members gain valuable insights into emerging technologies, best practices, and innovative strategies that can help them navigate the ever-evolving landscape of customer contact.
By actively participating in these annual meetings, MCCA members not only stay informed about the latest developments in the industry but also have the opportunity to network, build relationships, and form partnerships that can drive growth and success in their respective organizations.
Topics:
Demystify AI - embrace instead of fear
The topics to be covered include:
What is AI? What isn't AI?
Do you have an AI strategy?
What does AI look like for your team?
What does AI look like for your customer?
How are we already using AI in our Contact Centres?
Customer Expectations - setting the standard for success
How economic shifts have reshaped customer expectations and behaviors
The changing ways that customers engage with companies
Customer sentiments around new technologies like generative artificial intelligence (AI)
The topics to be covered include:
What are customer expectations and how have they changed?
What are current customer expectations?
What are the variations in customer expectations based on age groups?
What is the relationship between customer expectations and employee engagement?
Sponsorship Opportunities
Event Sponsor - $2500
Benefits:
Recognition in all pre and post event literature, direct mail and email
Naming of your sponsored option in all IRT program scheduling
High level presence on MCCA website, with hyperlink
High level presence on all MCCA social media platforms
Logo on all IRT printed material
Display of marketing materials at all IRT events (supplied by Sponsor)
Official IRT sponsorship memento
Additional benefits to be customized in consultation with MCCA
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