Make Training and Development Part of Your Corporate Landscape
- mbcustomercontact
- Oct 22
- 3 min read
THINK, a division on MCCA, provides leading-edge training customized to meet your needs. In addition, numerous courses are available right now to upskill and reskill your workforce, including new workers.
Our unique advantage as a trusted training provider in Manitoba is that we work with you to clearly define your training requirements and customize solutions to fit your specific needs. We also provide instructors that have both academic and industry credentials, supplying your staff with immediately applicable, industry-specific skills.
Our process involves four phases for completion:
Assessment – we will work with you to clearly define your specific training requirements
Design – we have instructional designers and subject-matter experts design your customized training solutions
Delivery – our subject-matter experts will deliver your training online or face to face, or a combination of both
Evaluation – we frequently ask for feedback from you and your employees both during and after the training so that we can make adjustments to ensure subsequent deliveries of your training build on the quality of the initial training
How can we help?
MCCA will come to your workplace and host a focus group for your employees. We will assess gaps and conduct employee opinion surveys. In addition, we will meet with your training decision makers to find the best plan for your organization including:
General training (customer service, communication, leadership development and more)
Identify any certification options like the Certification in Applied Management: Customer Service Specialization
Look at emerging leader options
Conduct a Building Better Supervisors training in compliance with your organization’s vision, values, and goals
Host a company-wide training event – team building
Provide follow-up support
We know that happy employees are happy customers.
By using these tools and strategies, you will help demonstrate your long-term growth commitment to your employees. As you continue to incorporate training as part of your cultural landscape, you send the message that the company is looking to the future and that your employees are a huge part of that success.
Start the conversation
We are eager to start the dialogue on how we can best support your team.
Contact us today!
Who We Are -
The Manitoba Customer Contact Association (MCCA) was established in 1997 with the primary objective of fostering and supporting the growth and development of the contact centre Industry within the province of Manitoba. Since its inception, the association has played a pivotal role in uniting various stakeholders involved in the contact centre sector, including businesses, service providers, and industry professionals.
By creating a collaborative environment, the MCCA aims to enhance the overall standards and practices within the Industry, ensuring that both employees and employers benefit from shared knowledge and resources.
MCCA Divisions –
Think was established to meet the growing demands of our customers. Over twenty years ago, we began delivering quality training for the Customer Contact Centre Industry. Our reputation for developing engaging and effective training is recognized by a variety of industries and the demand for our services continues to grow. We believe all organizations benefit from investing in continuing professional and personal development opportunities.
Let us help you and your team - connect with knowledge.
Manitoba Customer Service, a division of Manitoba Customer Contact, was established with the primary objective of significantly enhancing customer service education across a diverse range of businesses operating within the province. This initiative recognizes the critical role that exceptional customer service plays in fostering strong relationships between businesses and their customers, ultimately leading to increased customer loyalty and satisfaction.
By providing tailored training programs, workshops, and resources, Manitoba Customer Service aims to equip employees at all levels with the essential skills and knowledge necessary to deliver outstanding service experiences.
Manitoba Customer Service is committed to cultivating a culture of service excellence that permeates all sectors of the economy, ultimately contributing to the overall growth and prosperity of Manitoba's business landscape.
MCS - empowering your growth.
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