Here at MCCA, we believe that participating, contributing and volunteering helps to create connections, community and belonging.

Each year at our MECCA Awards Gala, we recognize those volunteer champions that support the vision and mission of MCCA.
How do volunteers support MCCA?
Over the past year, volunteers have dedicated an impressive total of over 1000 hours to support Manitoba Customer Contact, demonstrating their commitment and passion for the organization’s mission. This remarkable contribution has been instrumental in facilitating a wide array of programs and events that are vital to the organization’s operations and community engagement. Among the key activities that benefited from this volunteer support are the monthly Board of Director meetings, where strategic decisions are made and organizational goals are discussed. Volunteers have played a crucial role in preparing for these meetings, ensuring that all necessary documentation is organized and that discussions are productive and focused.
In addition to the Board meetings, volunteers have actively participated in human resource committee meetings, contributing their insights and expertise to enhance the organization’s workforce strategies and policies. Their involvement has been essential in shaping a positive workplace culture and ensuring that the organization attracts and retains talented individuals.
Furthermore, volunteers have engaged in best practice sessions, where they share knowledge and experiences that help to elevate the standards of service within the organization and the broader community. These sessions have fostered a collaborative environment where innovative ideas can flourish.
Another significant area where volunteers have made a difference is in the judging of award programs, recognizing outstanding contributions and achievements within the sector. Their dedication to this task ensures that deserving individuals and organizations receive the acknowledgment they merit, which in turn promotes excellence and inspires others to strive for similar accomplishments.
Additionally, volunteers have taken on mentorship roles, providing guidance and support to new members and those looking to advance their careers in the customer contact industry. This mentorship not only aids personal development but also strengthens the community as a whole by fostering connections and sharing valuable experiences.
Overall, the extensive involvement of volunteers in these various programs and events highlights the vital role they play in the success and sustainability of Manitoba Customer Contact. Their unwavering support and commitment not only enrich the organization but also contribute to the development of a robust and engaged community that is dedicated to continuous improvement and excellence in customer service.
Since 1998, over 500+ volunteers have supported the work of MCCA with a growing number of volunteers hours currently sitting at 27,000+ hours.
We invite you to express gratitude to these customer service volunteers for their continuous dedication to the Contact Centre Industry in Manitoba.
Manitoba Customer Contact - where service meets excellence!
MCCA Team
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