Women in Leadership 2025

mbcustomercontact
Aug 20
2 min read

Updated: Aug 27

Women in leadership play a critical role in driving innovation, improving organizational performance, and promoting diversity. Companies with gender-diverse leadership teams report higher profitability and stronger employee engagement.

The Contact Centre Industry in Manitoba is mainly represented by women, approximately 85% strong, however there continues to be barriers to success.

8 years ago, Manitoba Customer Contact started the women in leadership conference to help support local leaders and to find ways for women to drive business success. Companies with diverse gender leadership outperform homogenous ones, highlighting the positive impact of women in leadership positions on reputation, employee and customer engagement, and financial performance.

This event was also created to help drive leadership development within the Industry and to help provide opportunities for best practice sharing and mentorship opportunities within this unique sector.

To reach top leadership roles, women benefit from specializing in high-value business disciplines and developing their authentic feminine leadership style, which includes developing an executive mindset, and mastering interpersonal skills like negotiation and conflict resolution.

Women are good for business!

Women in leadership are good for business! Companies with representative numbers of women in board, executive and senior management roles routinely out-perform those without such gender (and other) diversity. This performance is seen in both reputational form and in financial performance, in both good times and bad times.

Join us on Oct 21 and 22 as we celebrate women in leadership!

Keynote Speakers:

Jennifer Montebruno - Start with You: Essential Skills for Leaders

Gillian Howie and Melanie Bazin - Transformative Inclusion - Making Room for Every Voice

Louise Neil - Unmuted: Leading Through the Fog of Midlife and Menopause

Margaret Tsuji - Chatbot Foundations

Danielle Kovac - Driving Digital Adoption

Kerry Mealey Holmes - Leading with Purpose: The 7 Sacred Teachings in Action

Michelle Clarke - The Power of Pause: Unlocking Leadership Through Reflection and Presence

Lila Larson - Choosing between Energetic Leadership and Charismatic Leadership

Andrea Canada - More Than a Job: Finding Joy in Work Through Purpose, Value and Service

Everyone is welcome!