Bilingual Customer Service Representative - Loblaws

About the Role

Referred applicants should not apply directly to this role.

All referred applicants must first be submitted through Workday by a current Loblaw Colleague.

Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country’s largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well®.

At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong.

Location:

494 Jarvis Avenue, Winnipeg, MB, R2W 3A9

Loblaw is seeking a highly motivated and customer-centric individual to join our team as a Customer Service Representative. In this role, you will be charge of handling inbound calls from our stores, providing excellent customer service, and resolving their queries in a timely and efficient manner. As the first point of contact to our stores for maintenance related activities, the ideal candidate will be a quick learner and able adapt to our fast-paced environment.

Responsibilities:

• Receive and dispatch inbound maintenance service requests

• Accurately log and update service tickets in our maintenance systems

• Remote store dial ins and triage of refrigeration, Heating Ventilation and Air Conditioning (HVAC) alarms and service requests

• Process contractor invoices

• Collaborate with team members and departments to resolve customer issues

Requirements:

• High school graduate or equivalent

• Bilingual French and English (both written and spoken)

• 1-2 years of experience in customer service.

• Excellent communication and social skills

• Ability to handle a large volume of calls

• Strong problem-solving skills and attention to details

• Proficiency in Microsoft Office and basic digital literacy

• Availability to work flexible shifts and schedules, including evening, overnight, weekends and holidays

If you are a self-motivated individual with a passion for providing excellent customer service, we encourage you to apply for this position. Please submit your resume and a cover letter for consideration.

Loblaw is committed to sustainability by sourcing products with integrity and making a positive difference in the community. Our CORE Values – Care, Ownership, Respect and Excellence – guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People.

Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars – Environment, Sourcing and Community – and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values – Care, Ownership, Respect and Excellence – guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People.

If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team.

We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Please Note:
Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.

Apply on company website - https://www.loblaw.ca/en/life-at-loblaw/.