About the Role
Reporting to the Call Centre Supervisor, the Call Centre Lead is responsible for assisting in the day-to-day operations of the inbound Call Centre. This position is responsible for providing exceptional customer service to external and internal customers and providing coaching and development of team members for maximum performance and customer satisfaction.
The inbound call centre operates 7 days a week and requires candidates who have flexible availability to cover a variety of shifts including evenings and weekends.
Provide coaching, mentoring, and performance feedback to team members as opportunities arise to improve the handling of customer calls, escalations, or other situations as they develop
Answer internal customer inquiries and resolve complex internal and external customer conflicts regarding account status, order entry, back-orders, return procedures, billing, purchase orders, and other areas in accordance with company and departmental procedures
Investigate and process incomplete orders
Consistently demonstrate enthusiasm, patience, and understanding
Maintain accurate records to help with planning, reviews, or other areas of Cabela’s as required
Assist with other departmental-level responsibilities as assigned
Ability to speak French is an asset
Strong customer focus
Strong interpersonal and communication skills
Must possess excellent organizational and analytical skills
Ability to multi-task
Strong coaching and development skills with experience in providing team training
Ability to exercise sound, independent judgment
Has successfully demonstrated the ability to motivate others
Bass Pro Shops & Cabela’s welcomes applications from people with disabilities.
Accommodations are available upon request during the assessment and selection process.
Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
Fun work environment
Unlimited career advancement opportunities
Bass Pro Cares Fund
Job Type: Full-time
Salary: $16.50-$17.50 per hour
Work Location: In person
Apply at https://www.cabelas.ca/.