Building Better Supervisors
What you will Learn?
Coaching Workers to Peak Performance: Understand the attributes of being an effective coach. Learn to establish performance benchmarks and the necessary supports that will help employees succeed.
Decision Making: Examine the criteria for delegating decision making responsibilities and determine the degree to which others should be involved in decision making.
Introduction to Effective Communication: Learn how to articulate in an accurate and concise manner and how to identify the elements in the communication process.
Facilitating Teamwork: Learn how to define the characteristics of a team and the benefit of creating cohesive teams. Learn the stages of team development and a three-stage process to resolve conflicts.
Problem Solving: Learn to articulate the importance of knowing how to solve problems and use tools and strategies to solve workplace issues.
Qualities of an Effective Supervisor: Identify the key skills and attributes of an effective supervisor and assess your strengths and areas that require development.
What you will Gain.
A defined process for coaching employees to peak performance
The ability to draw on the diversity among team members to enhance results
Tools and methods to solve workplace problems
Strategies to support employees through the phases of change
Approaches for enhancing employee engagement
Increased productivity through the use of various task management techniques
Dates: November 22 and 29, December 6
Time for all sessions: 9:00 am to 3:00 pm | in-class delivery