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Defining Service Excellence

The Customer Contact Centre Industry is unique because it touches all other industries.

Recognizing this diversity in customer base is what sets our training apart from others.

We have designed tools and techniques that work in customer facing professions in any industry. Participants are provided with savvy communication strategies using emotional intelligence to handle any type of interaction.





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Educating, Inspiring and Serving since 1995

Email: bruce@mcca.mb.ca

Phone: 204-975-6468

Address: 100 -135 Innovation Drive - University of Manitoba Smartpark

Winnipeg, MB R3T 6A8

   

 

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The Government of Canada                 The Manitoba Government

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