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Encouraging Accountability

Accountability boils down to one thing: responsibility.


When you hold people accountable, you make sure that they achieve the goals you have agreed, to the standards and deadlines you have set.


The key to embracing accountability is to change your thinking from a negative, blame-focused view to a positive, performance-boosting perspective.


Holding individuals accountable can improve their results, as well as those of your team.


Don’t Confuse Accountability with Control


Holding people to account doesn't mean that you hover over them while they are trying to work. If you become a "control freak," you can make them feel claustrophobic, resentful and unproductive. They can begin to doubt their own abilities, and their performance can suffer as a result.


Looking for some strategies for holding people accountable? Connect with MCCA for more information on hosting a 1 hour webinar - mbcustomercontact.org.


MCCA - building an inspired workforce!




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