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How do you compare?

As the industry continued to adapt to the post-pandemic world, 2023 also saw fresh challenges emerge – from driving the Diversity, Equity, and Inclusion (DE&I) agenda forward to reacting to the cost-of-living crisis and the arrival of ChatGPT.

What’s Happening in Your Contact Centre? Are these trends emerging across your teams, or are you feeling behind the times? MCCA will be posting weekly updates - starting with this one.

What technology do you have in your contact centre?

How can technology enhance the customer service experience?

Technology can make it easier for customers to find what they're looking for through personalized recommendations. This can shorten the time they spend trawling through your product or service catalogue and expedite their overall experience.

Call Centre technology is complicated. MCCA is here to help. Contact us at

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