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Manitoba Customer Contact Association
 

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Working for a stronger and more successful customer contact Industry

Educating, Inspiring and Serving

Empower your team to provide outstanding customer service

Find your place here

Featured Event

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MCCA members unite annually to discuss topics and trends that shape the MB customer contact industry. MCCA Board of Directors will facilitate group discussions while staff capture the main idea of the discussions for future use. We need your support and input!

2023 Discussion Topics:

Mental Health and Resiliency in the Workplace

Employee Engagement (Hybrid and Remote)

Online Training

Retaining Talent

AI - in the Contact Centre workplace

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Upcoming Events

  • Transforming Customer Complaints into Opportunities
    Transforming Customer Complaints into Opportunities
    Tue, Dec 05
    Virtual Delivery
    Dec 05, 2023, 9:00 a.m. – 12:00 p.m.
    Virtual Delivery
    Dec 05, 2023, 9:00 a.m. – 12:00 p.m.
    Virtual Delivery
    You will create approaches to maintain a positive attitude, even when dealing with difficult people and difficult issues.
  • The ART of Coaching
    The ART of Coaching
    Thu, Dec 07
    Delivered via ZOOM.
    Dec 07, 2023, 9:00 a.m. – 12:00 p.m.
    Delivered via ZOOM.
    Dec 07, 2023, 9:00 a.m. – 12:00 p.m.
    Delivered via ZOOM.
  • Critical Thinking
    Critical Thinking
    Mon, Dec 11
    Delivered via ZOOM.
    Dec 11, 2023, 9:00 a.m. – 12:00 p.m.
    Delivered via ZOOM.
    Dec 11, 2023, 9:00 a.m. – 12:00 p.m.
    Delivered via ZOOM.
  • Industry Round Table
    Industry Round Table
    Thu, Dec 14
    100 Innovation Drive | UofM Smartpark
    Dec 14, 2023, 9:00 a.m. – 1:00 p.m.
    100 Innovation Drive | UofM Smartpark, 100 Innovation Dr, Winnipeg, MB R3T 6A8, Canada
    Dec 14, 2023, 9:00 a.m. – 1:00 p.m.
    100 Innovation Drive | UofM Smartpark, 100 Innovation Dr, Winnipeg, MB R3T 6A8, Canada
    MCCA members unite annually to discuss topics and trends that shape the MB customer contact industry.
  • Sane & Satisfied
    Sane & Satisfied
    Thu, Dec 14
    Winnipeg
    Dec 14, 2023, 9:00 a.m. – 10:00 a.m. CST
    Winnipeg, 100 Innovation Dr, Winnipeg, MB R3T 6A8, Canada
    Dec 14, 2023, 9:00 a.m. – 10:00 a.m. CST
    Winnipeg, 100 Innovation Dr, Winnipeg, MB R3T 6A8, Canada
    Tools for Improving Mental Health, Resiliency and Engagement in the Workplace
  • Dealing with Difficult People
    Dealing with Difficult People
    Fri, Dec 15
    Delivered Virtually
    Dec 15, 2023, 9:00 a.m. – 12:00 p.m.
    Delivered Virtually
    Dec 15, 2023, 9:00 a.m. – 12:00 p.m.
    Delivered Virtually
    Here’s the lowdown on not-so-nice people, how to spot them, and how to deal with difficult people — both in and out of the workplace.

“I define a leader as anyone who takes responsibility for finding the potential in people and processes, and who has the courage to develop that potential.”

Brené Brown

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