Emerging Leaders Certificate Program - 2024 dates announced
The Emerging Leaders Certificate Program helps leaders of all levels of experience deal with the constant changes in today's fast-paced...
MCCA members unite annually to discuss topics and trends that shape the MB customer contact industry. MCCA Board of Directors will facilitate group discussions while staff capture the main idea of the discussions for future use. We need your support and input!
2023 Discussion Topics:
Mental Health and Resiliency in the Workplace
Employee Engagement (Hybrid and Remote)
Online Training
Retaining Talent
AI - in the Contact Centre workplace
“I define a leader as anyone who takes responsibility for finding the potential in people and processes, and who has the courage to develop that potential.”
Brené Brown