Manitoba Customer Contact Association

Working for a stronger and more successful customer contact Industry

Our Training

Educating, Inspiring and Serving

Our Events

Empower your team to provide outstanding customer service

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Featured Event

MCCA members unite annually to discuss topics and trends that shape the MB customer contact industry. MCCA Board of Directors will facilitate group discussions while staff capture the main idea of the discussions for future use. We need your support and input!

2023 Discussion Topics:

Mental Health and Resiliency in the Workplace

Employee Engagement (Hybrid and Remote)

Online Training

Retaining Talent

AI - in the Contact Centre workplace

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Upcoming Events

Transforming Customer Complaints into Opportunities
Tue, Dec 05
Virtual Delivery
Dec 05, 2023, 9:00 a.m. – 12:00 p.m.
Virtual Delivery
Dec 05, 2023, 9:00 a.m. – 12:00 p.m.
Virtual Delivery
You will create approaches to maintain a positive attitude, even when dealing with difficult people and difficult issues.
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The ART of Coaching
Thu, Dec 07
Delivered via ZOOM.
Dec 07, 2023, 9:00 a.m. – 12:00 p.m.
Delivered via ZOOM.
Dec 07, 2023, 9:00 a.m. – 12:00 p.m.
Delivered via ZOOM.
RSVP

Critical Thinking
Mon, Dec 11
Delivered via ZOOM.
Dec 11, 2023, 9:00 a.m. – 12:00 p.m.
Delivered via ZOOM.
Dec 11, 2023, 9:00 a.m. – 12:00 p.m.
Delivered via ZOOM.
RSVP

Industry Round Table
Thu, Dec 14
100 Innovation Drive | UofM Smartpark
Dec 14, 2023, 9:00 a.m. – 1:00 p.m.
100 Innovation Drive | UofM Smartpark, 100 Innovation Dr, Winnipeg, MB R3T 6A8, Canada
Dec 14, 2023, 9:00 a.m. – 1:00 p.m.
100 Innovation Drive | UofM Smartpark, 100 Innovation Dr, Winnipeg, MB R3T 6A8, Canada
MCCA members unite annually to discuss topics and trends that shape the MB customer contact industry.
Learn more

Sane & Satisfied
Thu, Dec 14
Winnipeg
Dec 14, 2023, 9:00 a.m. – 10:00 a.m. CST
Winnipeg, 100 Innovation Dr, Winnipeg, MB R3T 6A8, Canada
Dec 14, 2023, 9:00 a.m. – 10:00 a.m. CST
Winnipeg, 100 Innovation Dr, Winnipeg, MB R3T 6A8, Canada
Tools for Improving Mental Health, Resiliency and Engagement in the Workplace
RSVP

Dealing with Difficult People
Fri, Dec 15
Delivered Virtually
Dec 15, 2023, 9:00 a.m. – 12:00 p.m.
Delivered Virtually
Dec 15, 2023, 9:00 a.m. – 12:00 p.m.
Delivered Virtually
Here’s the lowdown on not-so-nice people, how to spot them, and how to deal with difficult people — both in and out of the workplace.
RSVP

“I define a leader as anyone who takes responsibility for finding the potential in people and processes, and who has the courage to develop that potential.”

Brené Brown