Calling all Manitoba Customer Contact Members

Be part of MCCA’s 28th Annual General Meeting, where we celebrate our collective accomplishments, explore future directions, and engage in a dynamic professional development session together:

“Chatbot Foundations and Driving Digital Adoption” with Danielle Kovac.

Date: Tuesday, June 24th, 2025

Time: 5:30 – 7:30 PM

Location: 100 Innovation Drive (MPR), University of Manitoba SmartPark - Multi-Purpose Room 1 + 2

Cost: 

Members - FREE!

Future Members - $49

What to Expect:

• Networking

• Food and Refreshments

• Welcome and Greetings

• Report from Executive

• AGM

• Keynote: “Chatbot Foundations and Driving Digital Adoption” with Danielle Kovac.

• More networking!

Keynote:

Chatbot Foundations:

Thinking about augmenting your customer experience with a chatbot? This session is designed for leaders exploring how to scale their customer service support through automation. Gain an understanding the role chatbots can play in improving speed, consistency, and 24/7 support – while still recognizing the critical role live agents play in handling complex and emotional customer needs.

We’ll dive into the different types of chatbots (from rule-based to AI-powered), smart design choices, and proven ways to boost adoption so your chatbot actually gets used. Walk away with the knowledge to help launch or improve a chatbot that adds value – for both your customers and your team.

Driving Digital Adoption:

Have you deployed new digital channels like a chatbot, live, chat, or social media but your customers keep calling? Learn tactics to elevate your customer and frontline awareness to accelerate digital adoption. Tap into the benefits of cost savings, improved efficiency, boosted customer satisfaction and enhanced scalability

About Our Guest Speaker: Danielle Kovac

Danielle is an award-winning customer service executive with 20+ years in the customer service industry. As a customer experience strategist, Danielle creates a vision that inspires others to work collaboratively and ultimately deliver exceptional business results. She has a reputation for being a “hands-on” leader who continually challenges the status quo, evolving underperforming functions into high performing, customer-centric teams.

Danielle’s superpower is inspiration. She likes to dream big, believes in possibilities, and won’t settle for mediocrity. While working at one of Canada’s largest telcos Danielle developed her expertise and industry knowledge in the digital customer service space, creating a digital customer care experience that garnered global recognition.

Danielle’s Mantra: Great things never came from comfort zones.

Whether you’re new to MCCA or a longtime member, this is a moment to come together, celebrate our impact, and grow in our work.

We’d love to see you there. Register today:

Register