Calling all Manitoba Customer Contact Members

Be part of MCCA’s 28th Annual General Meeting, where we celebrate our collective accomplishments, explore future directions, and engage in a dynamic professional development session together:

Date: Tuesday, June 24th, 2025

Time: 5:30 – 7:30 PM

Location: 100 Innovation Drive (MPR), University of Manitoba SmartPark - Multi-Purpose Room 1 + 2

Cost: 

Members - FREE!

Future Members - $49

What to Expect:

• Networking

• Food and Refreshments

• Welcome and Greetings

• Report from Executive

• AGM

• Keynote:

  • "From Launched to Loved: Driving Higher Adoption of Digital Channels" with Leap2Digital.

     You’ve launched chatbots, self-serve, and live chat - but adoption is low, and customers keep calling. We’ll uncover common reasons why digital channels often fall short and share easy, DIY-friendly ideas to start shifting customer behavior - no big budgets needed.

• More networking!

Transform your business through digital customer service strategy and execution with leap2digital.

Learn More

About Our Guest Speakers:

Danielle Kovac

Danielle is an award-winning customer service executive with 20+ years in the customer service industry. As a customer experience strategist, Danielle creates a vision that inspires others to work collaboratively and ultimately deliver exceptional business results. She has a reputation for being a “hands-on” leader who continually challenges the status quo, evolving underperforming functions into high performing, customer-centric teams.

Danielle’s superpower is inspiration. She likes to dream big, believes in possibilities, and won’t settle for mediocrity. While working at one of Canada’s largest telcos Danielle developed her expertise and industry knowledge in the digital customer service space, creating a digital customer care experience that garnered global recognition.

Danielle’s Mantra: Great things never came from comfort zones.

Margaret Tsuji

Margaret is a thought partner, master collaborator, and dot connector. She’s an award-winning customer service leader with experience in strategic planning, marketing, facilitation, and customer service at some of Canada’s largest companies in the telecommunications, technology and retail sectors. She’s known for building high performing teams and setting new standards for organizational excellence through world class customer service.

Margaret is also a leadership coach. She’s an Associate Certified Coach with the International Coaching Federation and is also a Certified Professional Facilitator with the International Association of Facilitators. Her super power is asking curious questions and shining a spotlight on client challenges, enabling them to find clarity and take action.

Margaret’s Mantra: Integrity is doing the right thing even when no one is watching.    

Whether you’re new to MCCA or a long-time member, this is a moment to come together, celebrate our impact, and grow in our work.

We’d love to see you there. Register today:

Register