Applied Management Certificate

If you are looking for professional development to advance your career, this may be the university certificate program for you. The Certificate in Applied Management (CAM) was designed to provide individuals in various work environments with the opportunity to combine management studies with applications relevant to their own careers.

In partnership with the University of Manitoba, Extended Education, the MCCA Certificate in Applied Management (CAM) was designed to provide individuals the opportunity to combine management studies with applications relevant to their own careers.

Participants in the CAM program will enhance their management, team leadership, communication, and industry skills while earning a certificate from the University of Manitoba.

Your tailored professional development starts with Applied Management’s three foundational courses. After that, you can select electives from UM's wide range of options. Additionally, you have the option to create a personalized course or courses with them.

Alongside the core and elective courses at the University of Manitoba, participants are required to complete 72 course hours with MCCA.

Our next MCCA scheduled course starts September 11, 2025. Register early to secure your spot.

Skills for Managing Customer Service Performance 

In this 36 hour course, students will focus on the key skills for effectively managing customer service professionals through change, challenges and successes. 

Participants will learn to define what employees need to be successful, how to set and communicate clear expectations, and link corporate goals to employee goals.

Course Description:

Skills for Managing Customer Service Performance will ensure you have the tools required to create a healthy environment and manage the ongoing performance of your team. This course includes managing the termination of employees should this become a necessity.

Course Objectives

Upon completion of the course, students will be able to:

• Maintain a healthy environment to maximize investment in employees by being proactive 

• Communicate expectations to employees and hold them accountable 

• Use methods to diagnose the root cause of poor performance

• Implement conflict resolution strategies to address performance issues

• Communicate with purpose to maintain a positive and productive work environment 

• Complete necessary documentation from verbal warning to termination

• Define the legal aspects of termination

Date: September 11 – November 13, 2025

Time: 6:00 pm to 9:00 pm

Registration Fees:

• CAM: Skills for Managing Customer Service Performance Course - $620

• Course materials (mandatory manual) - $80

To register for this course contact bruce@mcca.mb.ca

MCCA Team