leadHERship 2025
October 21 and 22
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Women in Leadership
Women in leadership play a critical role in driving innovation, improving organizational performance, and promoting diversity. Companies with gender-diverse leadership teams report higher profitability and stronger employee engagement.
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The Contact Centre Industry in Manitoba is mainly represented by women, approximately 85% strong, however there continues to be barriers to success.
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8 years ago, Manitoba Customer Contact started the women in leadership conference series to help support local leaders and to find ways for women to drive business success. Companies with diverse gender leadership outperform homogenous ones, highlighting the positive impact of women in leadership positions on reputation, employee and customer engagement, and financial performance.
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This event was also created to help drive leadership development within the Industry and to help provide opportunities for best practice sharing and mentorship opportunities within this unique sector.
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To reach top leadership roles, women benefit from specializing in high-value business disciplines and developing their authentic feminine leadership style, which includes developing an executive mindset, and mastering interpersonal skills like negotiation and conflict resolution.
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Women are good for business!
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Women in leadership are good for business! Companies with representative numbers of women in board, executive and senior management roles routinely out-perform those without such gender (and other) diversity. This performance is seen in both reputational form and in financial performance, in both good times and bad times.
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Join us on Oct 21 and 22 as we celebrate women in leadership!
Everyone is welcome!
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Registration deadline - October 12, 2025.
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Our Speakers
Dedication. Expertise. Passion.
We are excited to announce a diverse group of speakers who will be presenting at our conference. Their unique perspectives and expertise will enrich our discussions and inspire all attendees. Don't miss the opportunity to learn from these remarkable individuals!
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Session Descriptions
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Kerry Holmes
In today’s complex and rapidly changing workplaces, leaders face constant pressures to adapt while staying true to their values. The 7 Sacred Teachings—Wisdom, Love, Respect, Courage, Honesty, Humility, and Truth—provide a grounded framework for making decisions, building trust, and leading with integrity.
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Andrea Canada
Joy in work comes from a simple equation: on one side is the individual—their gifts, perspectives, and attitude. On the other side is the workplace—the environment, culture, and systems that allow people to flourish. When these two sides are in balance, organizations achieve their goals, strengthen stakeholder relationships, and spark innovation and productivity.
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Margaret Tsuji
Thinking about augmenting your customer experience with a chatbot? This 3-hour workshop is designed for leaders exploring how to scale their customer service support through automation. Gain an understanding of the role chatbots can play in improving speed, consistency, and 24/7 support—while still recognizing the critical role live agents play in handling complex and emotional customer needs
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Danielle Kovac
Have you deployed new digital channels like a chatbot, live chat, or social media but your customers keep calling? Learn tactics to elevate your customer and frontline awareness to accelerate digital adoption. Tap into the benefits of cost savings, improved efficiency, boosted customer satisfaction and enhanced scalability.
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Gillian Howie and Melanie Bazin
This workshop will provide you with a better understanding of inclusion. You will learn the difference between transformative inclusion and performative inclusion. You will have opportunities to reflect on your own biases while learning tips to help you create more equitable and inclusive environments.
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